We’re Hiring – Workers’ Compensation Claims Manager – Technologist

We are seeking an experienced, full-time Workers’ Compensation Claims Manager. This position is responsible for providing proactive advice and counsel related to management of claims for employers who are enrolled in our Washington Workers’ Compensation/Retro program. This position acts as an employer advocate with a goal of getting injured workers back to work and reducing the overall cost of workers’ compensation claims.

Vigilant is a membership organization intensely committed to providing quality service and living Vigilant’s main core value — putting others before ourselves. We provide timely and practical counsel to our member companies on employment law, labor relations, human resource management, safety, employee benefits, workers’ compensation, management training, and leadership development in five western states. We are passionate about helping our members be great employers, and we are invested in building relationships with the companies we serve.

Vigilant has offices in Tigard, Oregon and Everett, Washington, but our employees primarily work remotely. This is a work-from-home position.

Responsibilities/Duties

• Cultivate strong and positive relationships with member companies.
• Demonstrate a strong commitment to Vigilant’s vision and values.
• Actively manage workers’ compensation claims and take necessary action to move claims toward resolution while minimizing overall costs.
• Be an employer advocate in the management of workers’ compensation claims.
• Evaluate workers’ compensation claims details and communicate claim strategies and potential financial impact to appropriate stakeholders.
• Review medical information to determine allowable conditions under the claim.
• Use medical, vocational, benefit, and investigative information to make recommendations regarding benefit eligibility, claim apportionment, and claim allowance or denial.
• Review benefit payments to ensure appropriate billing and calculation procedures are applied.
• Assist employers with creating return-to-work programs that comply with L&I requirements.
• Manage all aspects of claims appeals through the Board of Industrial Insurance Appeals, which requires coordinated interactions with employers, Assistant Attorneys General, injured workers and/or their legal representation and judges, among others.
• Interact with personnel from L&I, medical personnel, vocational counselors, injured workers, member employers, outside attorneys, and Vigilant service teams.
• Participate in in-person meetings throughout the state of Washington as needed.

Knowledge, Skills and Abilities

• Minimum of 3 years of previous experience in workers’ compensation claims management.
• Additional experience in occupational medicine and/or vocational rehabilitation a plus.
• Excellent verbal and written communication to convey clear and concise information.
• Bilingual candidates (English and Spanish) highly desirable
• Knowledge of applicable technical resources for researching information required to perform job.
• Strong interpersonal skills and an ability to create cooperative working relationships with internal staff, external members, and stakeholders.
• Demonstrated ability to be reliable and maintain highest level of confidentiality and professionalism.
• Strong analytical and interpretive skills. Must be able to analyze complex issues, research, strategize, and formulate solutions for completion of work tasks/projects.
• Strong organizational skills. Must be able to proactively manage multiple tasks/priorities simultaneously to meet deadlines.
• Ability to work well independently and under pressure with frequent interruptions, while maintaining high level of accuracy and attention to detail and responsiveness.
• Strong computer skills, including ability to efficiently use Microsoft Office suite, particularly Excel.
• Must be able to meet or exceed service expectations.

Work Environment

• Our work environment is cheerful, respectful, humble, and diligent.
• We are responsive and reliable. When we receive a question by phone or email, we aim to respond by the end of the business day.
• Our Claims Managers are expected to be available to answer member questions during regular business hours (Monday through Friday, 7 a.m. to 4 p.m.), unless other arrangements are made.

How to Apply

• Interested and qualified candidates should submit a cover letter and resume to hr@vigilant.org by Monday, June 3rd. The cover letter should explain why your skills, experience, and aptitudes make you a good match for this job. Resumes without a cover letter will not be considered.

Vigilant provides a competitive benefits package including medical, dental and life insurance; 401(k) retirement account with company contribution; paid vacation; and coworkers you’re happy to work with every day. Salary range is $82,000 – $90,000, depending on experience. Vigilant is an Equal Opportunity Employer.